Business telephone systems play a vital role in effective communication of businesses because of their high performance, security and more number of features than any other ordinary communication devices. One-time investment done by the companies or organizations for these advanced phone systems can not only make the communication easier, but also, more professional among the staff or with the customers of the company. Different types of telephone system are available to cater the needs and fulfill the demands of small, medium and large enterprises. A business telephone system often provides additional features related to call handling, Computer telephony Integration (CTI), VoIP multi-site networking, WiFi, paging, intercom, voicemail with e-mail integration, advanced data networking and many other advanced features.
Computer telephony Integration (CTI) technology allows integration of interactions on a telephone and a computer system. CTI has a number of common desktop and server based features like computer controlled automatic dailing (preview dialing, power dialing and predictive dialing), call information display, phone control system (phone answering, phone hang up, phone conferencing, phone holding and call forwarding), coordinated phone and data transfering, allowing users to login as call center agents for call handling, automatic call routing, advanced call reporting and voice recording.
These advanced phone system can be installed at offices, buildings and within the company or organization. Easy communication, security, reduced expenditures, easy installation and handling are some of the advantages of using these phone systems over other ordinary phones. These telephone systems can be classified into three categories:
•Key Pad systems: These systems allows the used to see and control the calls directly and manually. The modern versions of these phones systemhave advanced features like answering machine funcations, speed dailing, automatic call accounting, caller ID, remote supervision and station specific limitations.
•Hybrid systems: These systems work on the lines of traditional phone systems with the integration of VoIP (Voice over internet protocol) technology. The features of hybrid systems include intercom functionality, integrated voice mail services like remote notification and text message alerts, caller identification, call forwarding, call transferring, call routing and remote connectivity.
•Private Branch Systems (PBX): Private branch systems are telephone exchange systems that are used in big business enterprises and makes the users (staff or employees) share a common phone line for communicating with each-other and for making the calls outside the company or organization as well. They are relatively cost-effective and easy to use phone systems. This system connects employees or staff people of an organization through extension code numbers for any particular department within the organization and eliminates the need of installing individual phone lines for each employee.
It is important to access the needs and requirement of your business model while selecting the perfect phone system for your company. For a small business model, too many features in a phone system can prove to be a costly affair. And for a large enterprise level business model, less featured phone system would not be able to fulfill the requirements. Therefore, expert advice from a professional person can guide you in making the right choice for the perfect business phone system.