Telephone systems have become an indispensable part of businesses. For efficient communication in the business environment, business phone systems offer enhanced features and services that only make the communication easy, but also, make it more professional and secure. Advanced business phones have more features and functions than ordinary phones that include voicemail with e-mail integration, call handling, Computer telephony Integration (CTI), WiFi, VoIP multi-site networking, paging, intercom, advanced data networking and many other advanced features.
Data cabling for setting up new business telephone systems, upgradation of existing phone system or relocation of phones system at some other place is done by professional technicians. Some of the companies dealing in business phone systems also offer free site inspection and consultation to optimize performance and minimize costs of installing phone systems.
The growing popularity of VoIP phone system lies in its functionality, multiple features like caller ID, call forwarding, web mobility, voice mail management, conference calling facility and several other advantages including cost-savings. The VoIP system converts the analog voice signals into digital data packets to facilitate voice transmission in real time using the internet. VoIP system does not require any complex hardware set-up and its services can be used for making long distance calls and that too at cheaper rates. The key features of VoIP phone system are:
•Voice commands: Voice command activation enables dialing, transferring and retrieving of calls.
•Voice dialing: Instead of using phone keypad, voice dialing can be done verbally.
•VoIP gateway device: Configuration of VoIP service either through internet or through on-premise gateway device helps in imporoving the service quality.
•Management applications: Using of Response Point Administrator for setting-up and monitoring the entire phone system as per individual preferences, click-to-call contacts and veiw call status.
•Cost-effective technology: Long distance calls can be send and received over the internet using VoIP services at cheaper call rates.
•Direct dialing facility: Configuration of direct dialing numbers enables multiple business phone numbers to be operated through one line, instead of setting up new phone lines.
•VPN access: Virtual Private Network access allows people to use the phone system from remote networks.
•Digital Service: Configuration of voice service with digital service provider allows access in different regions.
•Automated receptionist: Enabling of automated voice service helps in answering and directing calls when the office is closed or when the operator can not take the calls. Customization of automated responses, greetings and prompts can also be done.
•Intercom: Intercom facility allows sending 2-way and 1-way calls for individuals or groups.
•Call Routing: VoIP phone system enables automated receptionist or official operator to route calls.
•Call history log: It helps in monitoring incoming and outgoing call activity by storing and filtering data collected by call log.
•Other important features include checking call status by viewing status indicators, incoming call notifications, call forwarding messaging, voicemail retrieval by phone or e-mail, parking music, importing of business and personal contacts from Microsoft Office Outlook, Windows Address Book (Windows XP), or Windows Contacts (Windows Vista).