Wednesday, May 18, 2011

Phone systems for businesses

Communications play a vital role in driving an organization to higher levels of growth. Clients interact with businesses through their customer service or receptionists who resolve their queries or forward the calls to some other people in the organization. Then there are communications happening within the company on these telephone lines. Then there are the outgoing calls as well which are being made. It might be the requirement of some of the calls or communications to be secretive in nature whereas some others might be addresses to all the people. Therefore, a modern communication system is required to meet varied organizational demands. Phone systems for business are one of these communication channels which hold lots of importance for organizations, small, medium or large.

Mapping of communication requirements often means clearly determining what all means of communications need to be deployed in the organization for what all purposes. This requires thorough planning and threadbare cutting down of the communication needs. This is often done by experts in this field who are not only good at analysing these requirements but also have thorough knowledge of modern phone systems for businesses. They are the people who are aware of the precise functionalities and performance standards of the different models. They knowledge and experience puts them in a unique position to assess, select and install whatever is the necessary equipment. Main purpose achieved by hiring these experts is that the optimal Sydney telephone needs of companies are ascertained with perfection which can help in reducing the unnecessary expenses or overcapitalization. Further, the chances of using inappropriate equipment are also reduced considerably.

If the organization is large enough, then the experts need to go for in-depth analysis of the requirements. Some of the requirements could be quite obvious but some other ones could be latent. Therefore, as far as possible, all viewpoints or perspectives shall be taken into account while doing an assessment of Phone line , networking cables or data cabling. Since the telephone line and the internet lines are used in conjunction with one another, data cabling assumes a lot of importance to ensure that not only the voice but also other forms of data are transmitted through these broadband cables without any hitch.

Most of the modern organisations make use of centralised telephonic systems with multiple lines and extensions and the VOIP and other functionalities so that cost cutting can be affected to a large extent. At the same time, the effectiveness of communication is increased many fold. Added features like call forwarding, diverting, sending of different fields, teleconferencing, call on hold and many others are also incorporated in these systems.

With all the requirements in mind, the experts can help you find the best models of phone systems for businesses and arrange for suitable phone lines, switches, data cabling and other hardware. These experts ensure that the communication needs are met for a long time to come.

Business Telephone Systems

I was wondering which of the business phone systems to have for my new setup. I did not want to face the same old problems which I encountered in the previous place. With the shift in the facility to a new location, I wanted telephonic requirements sorted out well in advance. Actually, the need for the business telephone systems was necessitated because of the past experience of:

1. having no control over the employees making calls to other locations for non-business purposes,

2. Not being able to monitor the use of phone systems throughout the company, and

3. Not having the right functions and features in the systems which could have prevented the costs which were incurred due to not knowing the same.

Determined, not to make repeat the past mistakes, I decided to take my time and make the decision after doing a good bit of research. At first, I drew up the exact requirements of my organization’s phone system. How many telephone lines and their extensions are required? How frequently do we need to call outside to foreign countries? How shall the internal wiring be done so that the inter-extension connectivity can be established? Likewise, there were many others factors that were considered while ascertaining the requirements.

A good deal of market survey was undertaken to know what all models were available on the shelf which met out requirements and provided even more extended features. Price, performance, warranties and guarantees offered, durability, scalability and robustness of the systems were some of the factors which were duly kept in mind while analysing the models. Even the refurbished old business telephone systems were looked into seriously. These, too, provided the good deal with lowest prices as well as good performance and features. All the material gathered from these shops like flyers, information brochures, etc was taken back home and reviewed again.

Recourse was also taken to internet to find more materials which could help me arrive at a decision. There were many suppliers online who were willing to offer these business phone systems. We found many more model options. The best part of using internet resources was enlightening information base that we could lay our hands on. There were wonderful blog posts and articles to read on technology aspects. It was the product review sites which helped me a great deal on finding out what the customers and the experts have to say about the models. Some of the sites provided comparative analysis of the models as well on some common benchmark parameters. These independent reviews of the telephone system shed good light on some models which helped me in pruning our short-listed models list further.

Finally, based on these inputs from various source and my own thought about the good business phone system, I bought one which could be relevant not just for meeting present needs but also for a few years ahead and there were positive feedbacks about this model.