Business Telephone Systems

With the increasing number of businesses, the demand for business telephones systems has shot up manifolds. The business telephone companies want to give their customers the best telecommunications solution for their needs. The use and application can be for varied purposes and cater to various industries and business houses like schools, colleges, call centres, hotels, offices and for companies operating from multiple sites. The product range includes headsets, cordless phones, conference phones, VOIP phones and other phones for business purposes.

Business Telephone Systems are meant for those businesses that require basic as well as advanced communication functionalities and are easy to use. The cost factor and functionality also classify the small, medium and enterprise phone systems. These phone systems are easy to install which saves time and money. The companies offering these types of phones for business also promise reliable services and support system to back up.
The product warranty and extended warranty given on these business telephones systems varies from one year to five years. Under such warranty, repair and replacement of the product is covered. The features of these phone systems include remote functionality, voice mailing with e-mail integration, Wi Fi enabled (Wireless Network), Computer Telephony Integration (CTI), VOIP multi- site networking, paging, intercom, auto attendant, intrusion detection, conferencing, messaging and call distribution.

These phone systems have good capacity of networking thousands of sites which makes them multi-site functional devices. The Computer Telephony Integration (CTI) application in these phone systems has features like Office Serv call, data view, ACD and Call Operator. ACD (Automatic Call Distribution system) is a system that automatically distributes incoming phone calls to specific phone sets in the network. It also involves the management and control of incoming calls so that the distribution should be made evenly to the attendant positions. CTI is easy to install and user friendly in handling. Generally, these phone systems are compatible with analog, digital and SIP trunks. The advanced feature of firewall and intrusion detection is in built in the medium and enterprise level phone systems. The feature of conferencing allows three or more people to communicate at different locations by enabling a central switching unit.

Since most of the companies using these phone systems can record data of the calls being made and received by using voice mailing with e-mail integration system. E-mail notification message automatically comes in the mail box along with the .wav file attachment when a user receives a new voice mail. The Voice Over Internet Protocol (VOIP) in these phone systems allows phone calls to be made from computer network on internet. VOIP is a cost effective mode of telecommunication as compared to other means. For Example:, If you want to call from your place or office to any known person on Sydney telephone number, the phone has to be connected to the computer and the VOIP calls can be made on the internet using a VOIP service provider and audio system (speakers or headphones).

An important feature of the call centre management operations

While selecting the phone systems, it is important that these are selected on the present and the projected future requirements of the business. The focus is invariably on the number of extensions to be provided, whether voice over internet protocol feature is required or not, types of functions built-in in the phones and other similar functions and features. People also consider the newly launched phone for business models against the old refurbished systems. So, there are different choices to make depending on a number of different factors.

One of the foremost applications of the modern VOIP based phones system is for the call centre management. These systems are largely responsible for the evolution of the call centre business wherein centralized telephonic services are provided for the different companies . The people are trained in the whole processes and once the training is completed, all the customer related telephonic queries are handled by the people. A phone system with VOIP functionality is what is required by these organizations for handling long distance telephonic services and effective call management. A key component of the call centre operations is the automated call distribution (ACD) system. This is the system which routes the incoming calls to those points which are not taking the calls at that moment. This is a key part since there could be hundreds or thousands of people being employed by the organizations on this work. Some of the important features of the ACD in a phone for business are the following:

1.Routing: This is the chief feature and function of the ACD. It is used to route the calls on the line to the people who are not attending to the calls at that time.

2.Reduces the call abandonment rate: There are clear statistics on the number of calls abandoned related to the number of times the phone rings. Based on these statistics, it is ensured that the calls are attended to before these are hung up. To make this possible, it is important that the calls are routed to the right person as quickly as possible. This is where ACD helps and reduces the call abandonment rate.

3.Possibility of administering the phones system from different places: This is quite a beneficial feature of this service since it allows you to have intuitive web based management from off site location.

4.Wall board facility: This is the facility which helps you monitor the real time call centre activity. It displays the information as and when it happens through out the call centre.

5.Call recording: This phone system functionality is used for ensuring greater security and to maintain call quality. This comes with the call storage as well as retrieval options.

6.Multiple queuing facility: This phone for business also has the facility of managing more than one queue of calls from the customers.

So, the automated call distribution system has a number of distinctive features which can be used by this phone system.